![]() I lost communication with them because I became very I'll and had no means to pay back at the time. Several months back I defaulted on a loan from a company called Giggle Finance. I'm not sure where to begin, this is a long story. U/CashAppAndi or anyone that can help me please do. I know for a fact that cash app received the paperwork, Dedicated Recovery Services faxed it twice and I attached it to chats in the app, emailed it and even faxed it myself several times. I just need to be able to access my money to be able to pay my phone bill and get my medication from the pharmacy. I contacted the collection agency and they no longer work with the original loan company and can no longer access my file. Now, I did receive one email a week ago stating that they never received the notice to release the funds. It's now well over a month since they were ordered to release the funds and just today I received the very same email that I have been getting since the first week. I contacted support, attached a copy of the notice to release the funds and begged someone to please make sure that the email team has the copy and releases my funds. I got another email telling me the same thing. One was a mistake and I can not even get a refund to the person. In the meantime, 2 deposits were made into my cash ap. I then get the same email and told to reopen my case to contact support in the app. I contacted the app support, again a new agent responded and told me the email team will get back to me. They did provide me with another phone number in which I got hung up on several times because the call volume was so high. I got apologized to and told that they can't access cash app files even though they owned them. I started with Square because silly me thought they owned cash app and thought they would be able to help. I'm angry at this point, I tried to call on the phone. I tried to respond to the email, and got another generic email that said my case was closed because they either responded to me or I did not contact them in 3 days. I finally got another email, generic, same exact as the prior telling me there was a lien and what I needed to do. I waited another couple days, no response, went back to the AP and another different person told me the same line of shit. They got back to me later and told me that the email team will get back to me with an update. ![]() ![]() I contacted support through the AP, another rep told me they would look into it and get back to me. ![]() I waited til the next day, tried to cash out to my bank and got the same error message. Dedicated Recovery Services faxed the release of lien paperwork to cash app on December 7th approximately 430 pm. Either way, I contacted them, spoke with the nicest collection agency rep named Todd, made a payment of enough to satisfy the lien to be lifted. I'm not sure how they even got that information considering Giggle Finance had my checking account number, not my cash app info. I found out that Giggle Finance hired a collection agency, Dedicated Recovery Services, who in turn placed a lien on my cash app account. They did, with an email stating that there was a lien placed on my account so it was frozen and instructions on who to contact and how to proceed. Another day later I got a response from a different rep who told me that this was something that the email team would look into and reach out to me in a day or 2 with more information. I gave it a day or 2, heard nothing back and sent another message via the app. The next day, someone got back to me saying it was being looked into and someone would get back to me with more information. It was passed business hours to try to contact them by phone so I sent a message through support 9n the app. Knowing I had enough money, I tried to go to the store and use the card and transaction failed with the reason being, account frozen due to unusual activity. I tried cashing out to my bank, another error message. Fast forward, on November 29th, I used cash AP during the day and went to send a friend a few bucks for gas later in the evening and it kept telling me there was not enough money to complete the transaction.
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